I am sometimes amazed at the way our government succeeds in communicating with us.
You see, I have a secret. I used to work for the government myself. And I recall how adamant the upper levels of our department were, that we give prompt and efficient replies and honest and forthcoming information on all our programs.
Of course, we could not tell anyone of impending changes to the program or any decisions, as such announcements were the prerogative of the Minister. Nor, sometimes, did we know what those were even after someone in the Minister’s office leaked them to the press. And I am afraid we were not allowed to admit mistakes unless such admissions were approved up and down the line through several levels.
As a middle manager, I was constantly reassured that this was meant to empower me. Empowering meant that I would be the one who would speak for my program but only after the briefing notes had been prepared, the communications people had given their advice and made suggested changes to the official line and everyone up to the Deputy Minister had signed off, but, I was told I had total control over what I said to the press, within these bounds.
I recall very well how I was prepared for a 15 minute interview with a community newspaper by first being sent on a two day course, then having my notes reviewed and approved by all concerned over a period of a few short days. There was grave concern that I not fail to deliver the exact message, exactly. It is no wonder public servants put in hours and hours of unpaid overtime as this communications business certainly took a lot of concentrated and extended effort. Apparently I needed all the help I could get as you can tell from my awkwardness with the language.
Sometimes, the attention to detail and procedure has the unfortunate effect of confusing people. I have a friend who ended up in an endless loop bouncing between a supervisor who said she would be mailed her final cheque and a pay clerk who encouraged her to come pick it up. Every time she came in, she was told the cheque was in process and to contact the clerk.
In fact, she was not admitted to the building as she no longer worked there. Then she would go home and contact the clerk who told her to come and pick it up. It took only a few iterations of this routine before she realized she was on a merry go round. On Friday after a brief delay of three weeks, she received her cheque. Her eviction notice still hot off the press, she was able to fix things with her landlord.
And how about that swine flu! I had so much information I was overloaded. The chances of getting the flu was in one in 3,000 but the chances of dying if I got it were one in 3 million; on the other hand the chances of my dying if I took the flu shot was one in 3 million too. I am glad the decision was up to me because it gave me a chance to use my old electronic calculator. Of course only those in the designated groups were to be vaccinated – except if you just showed up or were a member of the Calgary Flames. I am glad that was clear!
So take pity on the poor public servants who try to communicate and be helpful, while not telling you anything that could possibly affect reality. They, like us, are just waiting for the Messiah to come and tell us all what’s what.